We solve the challenges of fragmented customer communication, operational inefficiencies from managing multiple vendors/channels, vendor lock-in, and lack of a unified view of customer interactions. We help you deliver consistent, personalized, and scalable customer experiences.

We support a comprehensive range of channels including SMS, Email, Voice, WhatsApp and emerging channels like RCS. Our architecture allows for rapid integration of new channels.

We provide a robust API that acts as a single endpoint for all your communication needs. It’s designed for ease of integration and scalability.

We adhere to industry-best security practices, including end-to-end encryption, data at rest encryption, multi-factor authentication, robust access controls, and regular security audits.

Our platform centralizes all incoming webhooks and callbacks (delivery receipts, message replies, opt-outs) from all connected channels and vendors, ensuring you have a complete, real-time view of customer interactions.

By consolidating vendors, you gain negotiating power for better rates. Message routing & transformation optimizes for cost-effective channels. Increased efficiency in managing communications reduces operational overhead. Better customer engagement leads to higher conversion rates, customer retention, and ultimately, increased revenue.

Yes, you can bring your existing vendor relationships. Our platform is designed to integrate with your preferred providers, allowing you to leverage existing agreements while gaining the benefits of our centralized management.

We offer dedicated technical support, comprehensive API documentation, and professional services to assist with integration, migration, and ongoing optimization.

Our platform provides features to help you enforce consent, opt-out/ DNC scrubbing, and data privacy, supporting your efforts to remain compliant across various regulations.

Sinch Converse supports multiple channels, including WhatsApp, SMS, RCS, and Email—with all messages managed through a unified inbox.

Yes. Sinch Converse is designed to be scalable and flexible, making it ideal for agile startups as well as large enterprises with complex communication needs.

You can launch in under 10 minutes with no coding required. The platform offers an intuitive interface and easy onboarding.

Absolutely. Converse includes a visual chatbot builder and AI integrations to automate support, onboarding, FAQs, and lead generation—available 24/7.

Yes. The platform provides real-time analytics, dashboards, and performance metrics to help you optimize bot interactions, agent efficiency, and campaign results.

Contacts can be imported, segmented, and managed within the platform. You can create dynamic groups based on attributes, behaviors, or campaign responses.

Bots can seamlessly transfer conversations to live agents with full conversation history and context, ensuring a smooth customer experience.

Yes. You can create, schedule, and manage targeted outbound campaigns across channels using segmentation and behavioral triggers.

Yes. Sinch provides onboarding assistance, detailed documentation, and customer support to help you get started quickly and use the platform effectively.

Yes, Sinch Visuals supports personalization across a variety of communication channels, including SMS, Email, and WhatsApp. This allows enterprises to deliver consistent and cohesive messaging tailored to each user.

Sinch Visuals provides analytics and insights that track metrics such as content views, visit duration, play and finish rates, offering valuable data to optimize content and engagement strategies.

Sinch Visuals adheres to strict data privacy and security protocols, ensuring that subscriber information is safeguarded and used responsibly in accordance with relevant regulations. Our platform employs robust security measures to safeguard your data, and we regularly audit and update our systems to maintain compliance with relevant standards.

Yes, you can share a pre-recorded audio file in .wav format to configure it as a template on the Sinch application.

Migration of VMN is possible provided the VMN is registered in the name of the customer with the operator.

You can use Sinch OBD API to convert text into human sounding voice in your call flows.

Sinch IVR infrastructure is integrated with both SIP and PRI to achieve maximum flexibility.

Sinch supports all major Indian regional languages and English.

User inputs are captured by Sinch Application for the call flows configured as “call flow with DMTF”. User inputs are available in detailed report. 

Yes, you can use OBD call backed by SMS service to use this functionality.

You can use Sinch’s Speech Synthesis Markup language (or SSML) to customize your voice response.

Yes, missed call service can be configured for handling dynamic or static response over SMS or outbound call.

Yes, you can select your Campaign type as Promotional or Transactional while creating the campaign.

Please connect with our sales team. They will assist you for the Virtual number procurement.

Sinch application allows its customer to record inbound IVR and conference calls.

Data Protection is our highest priority at Sinch. Sinch Platform supports security features like access from whitelisted IP address, 2 factor authentication and number masking to avoid any unauthorized access to your data.

Sinch Trust empowers enterprises to verify if the text messages are received by their customers. It promotes transparency, ensuring best message delivery and the desired return on investment for your brand.

Tracking results with Sinch Trust is very simple. Once a user initiates a Trust Campaign, a comprehensive report will show up with all important details which includes details about the vendor used to send the SMS, origin of the campaign, delivery status and most importantly, a trust score which is a measure of the integrity of your messaging vendor. A Trust Score of 95 and above means that the vendor is reliable, and you can safely continue your association.   

Once all the required configurations are done, authorized users can access and initiate Trust Campaigns at any point of time Such users will be able to operate within the portal and once they create trust campaigns, a comprehensive report with important details about the delivery status of your SMS will be available. This will further help your organization to divert your messaging traffic to a more credible SMS service provider, save costs and minimize the number of missed opportunities.  

Sinch Trust helps you verify the integrity of all your SMS partners, including Sinch.  

Sinch Trust can test both critical and promotional SMS. However, it is recommended for promotional SMS.  

We have made it easy for you! Once a Trust Campaign is generated, the report will showcase a Trust Score. A score of 95 and above indicates that you have partnered with a reliable SMS service provider. Lower scores may suggest a situation where your SMS provider is potentially inaccurately reporting successful SMS deliveries. 

Our solution has multiple capabilities and is the safest way to create and deliver crucial information pertaining to your customers. Not just that, it is backed by Sinch, leaders in the customer engagement space. In India, Sinch is trusted by over 75% of BFSI players including HDFC, Bank of Baroda, ICICI Bank, SBI, Axis Bank, Muthoot Finance and more. We’d love to talk to you and help you with sufficient information. You can write to us at marketing-india@sinch.com

We understand that more and more customers are turning to the internet and their mobiles for every solution. To make it simpler for both businesses and their customers, we have included the provision of digital signatures. Briefly put, Docxcomm is your one-stop shop.

Docxcomm is perfect for every industry including the banking sector. Be it Credit Card Statement, Bank Account Statement, Home Loan Statement, Personal Loan Statement, Income Tax Certificate, Digital Wallet Statements, On Demand and Monthly Statements or just about anything – your business will simply need the Docxcomm to create and generate visually appealing PDFs.

Credence® offers multi-channel support which can be used to design multi wave campaigns across SMS, Email, WhatsApp, browser push notifications, mobile push notifications, automated voice calls. 

Credence® offers multiple options for updating data. Enterprises can opt for direct DB integration, use Credence® APIs, or opt for automated file exchange. All of these options can be used on stand-alone basis or enterprises can go for combinations.

Credence® has well-defined processes for ensuring data security. It is one of the reasons why Sinch is the preferred choice for some of the leading names in BFSI. Credence® is deployed on premise and enterprises can implement their own infosec guidelines to ensure adherence to corporate IT policy. Apart from this, the system supports encryption for data at rest, enables role-based system access, provides for PII masking and restricts access from outside enterprise’s domain. Sinch conducts periodic VA/PT tests to ensure a secured environment for all customer data.

No specialized training or coding knowledge is required. Credence® provides a very easy to use UI for designing campaigns, where simple drag and drop method is available for creating campaigns. Flow controls can be used for in-campaign criteria checks, routing decisions, passing information to APIs, selecting communication channels in a quick and easy way.

Our ML modules work on campaign data to identify and update channel and time preferences as shown by message recipients. Credence® enables marketers to not only send the messages using channels preferred by each individual recipient but also ensures such messages are sent at the recipients’ preferred time.

Credence® captures all customer engagement data and provides comprehensive reports on key campaign KPI’s. User can access the data and report summary from UI or automate emailing of reports to their ID’s.

No. Axiom® is a one-way enterprise-grade multichannel communications delivery management platform which enables enterprises to send time critical business communications to its customers. 

Yes. Enterprises can send images, videos, documents, audio, videos etc. by using Axiom®. 

Yes. Axiom® supports multi-lingual message broadcasting. 

Axiom® is a multi-vendor platform where enterprises can configure multiple vendors for various communication channels basis vendors’ TPS and enterprise business requirements. 

Axiom® manages enterprise communications and intelligently distributes requests between vendors based on the load definition. Service providers like Sinch India are integrated with Axiom®, and requests are forwarded to TSPs via service providers. 

Axiom® supports an on-premises model, and we are also cloud-ready. 

Axiom® uses encryption and masking techniques to protect customer data at rest. Axiom® uses HTTPS, TLS, SFTP, IP whitelisting for data source origin authentication to ensure data protection and integrity while in transit and in use. 

Yes. TLS and SSL protocols are used to secure connection. 

Security patches are available as a part of a new release version of system software. 

Authorized enterprise users can login into Axiom®. Axiom® utilizes username, password, and SMS 2-factor authentication for first-time user login from authenticated IPs to identify legitimate enterprise users. The role-based access feature provides even greater access granularity to Axiom®’s resources and features. 

24*7 IT onsite support trained executives are available for clients for production and security related issues. 

Our chatbots don’t require any coding skill to set-up. You can start Instantly with our easy-to-use industry templates so your HR bot, Customer Service AI or other bot solution can be up and running in no time.

Our chatbots can attend customers in more than 125 languages including Bengali, English, Hindi, Malayalam, Marathi, Sindhi, Tamil, Telugu, and Urdu. All the while, you have the freedom to manage intent per language and retrain the bot for specific key languages.

Chatlayer provides an API plugin in the list of action plugins. The API plugin sends a request to your backend or third-party service.

Chatlayer also provides code action which allows developers to quickly build custom logic on top of their bot by writing their own JavaScript code blocks. Typically, the code editor is used to perform requests to external systems, or to do operations with variables.

Bots are great as a first line of support. However, they are not (yet) as smart and capable as humans. From our experience at Chatlayer, we have noticed that hybrid forms of chatbots in combination with live agents usually offer the best user experience. Chatlayer supports multiple market-leading offloading providers. The specific configuration will depend on the offloading provider you want to integrate with. Currently we integrate with the most popular offloading providers of our customers.

The offloading webhook allows you to integrate any human handover live chat platform. You can use the webhook to:

Receive incoming user messages.

Receive outgoing bot messages.

Act upon offloading requests from a user.

The Chatlayer NLP engine allows you to analyze the sentiment in the message of a user. You can use this sentiment to customize the flow of your bot. Chatlayer returns three different types of sentiments- Positive, Neutral and Negative.

Chatlayer is ISO 27001 certified. You can read more about our security policy at https://chatlayer.ai/security/

Chatlayer has a role-based access system that allows you to restrict specific bots for specific users, and give specific rights per bot. A user can either be an admin or a member of the team. Do note that team roles and bot access is only available in the Enterprise pack or higher.

Yes. After you have published your bot, you want to keep training the NLP model with real user input. By doing so, your bot becomes smarter over time and can support diverse expressions as well. To do so, you can use the NLP Train tab.