Industries Archive - Sinch https://sinch.com/industries/ SMS Messaging, Voice, Email, Video & Verification APIs | Sinch Fri, 04 Oct 2024 13:00:14 +0000 en-US hourly 1 https://sinch.com/wp-content/uploads/2024/06/cropped-apple-touch-icon-512x512-1-32x32.png Industries Archive - Sinch https://sinch.com/industries/ 32 32 Media & Entertainment https://sinch.com/industries/media-entertainment/ Fri, 05 Jul 2024 12:25:54 +0000 https://sinchimportfinal.local/?post_type=industries&p=3312 The post Media & Entertainment appeared first on Sinch.

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SINCH FOR MEDIA & ENTERTAINMENT

Up-to-the-minute news on any channel

Reach your audience with breaking entertainment news on the channels that matter.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Image for Engage, excite, and retain with real-time media notifications

Engage, excite, and retain with real-time media notifications

Drive engagement with instant media alerts on topics your audience cares about and enhance your messages with rich content to create a truly compelling experience.

Build long-lasting customer relationships with relevant, personalized, and newsworthy notifications.

Scale your notifications with ease to meet the needs of your ever-growing subscriber base.

Exceed customer expectations with a message service that’s second to none.

Take the headache out of cross-channel messaging

WhatsApp

Create automated chats, build trust, and enrich the customer journey.

Facebook Messenger

Connect with 1 billion global users on Facebook Messenger for Business.

Viber

Connect with key audiences over Viber Business Messaging.

SMS

Send and receive text messages at scale through a single connection.

RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.

MMS

Level up your customer experience and set your brand apart with rich, compelling messages!
Image for Why you need to go omnichannel

Why you need to go omnichannel

Mobile is the center of customers’ digital lives. Meeting your audience where they hang out is critical if you’re looking to get into their inner circle.

Delight customers with relevant, timely mobile notifications on their favorite topics and enhance your content with rich formats to increase click-throughs.

Design a personalized experience to create meaningful, lasting connections.

What are you waiting for?

Set your brand apart with a seamless mobile CX!

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Travel & Transport https://sinch.com/industries/travel-transport/ Fri, 05 Jul 2024 09:11:08 +0000 https://sinchimportfinal.local/?post_type=industries&p=3246 The post Travel & Transport appeared first on Sinch.

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SINCH FOR TRAVEL AND TRANSPORT

Travel notifications in the palm of your hand

Grow your business with first class customer service!

Connect with your customers wherever they are and boost ROI and conversion rates while saving time and money. 

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Image for Why travel alerts need to go mobile

Why travel alerts need to go mobile

Travelling can be stressful! Delayed flights, schedule changes, cancellations…it’s vital to keep customers in the loop, and we make it possible with travel alerts and real-time notifications worldwide.

Customers on-the-go need quick, simple support. Whether they simply need to book a taxi, or something a little more complicated like a visa query, you can improve the customer experience with pre-defined answers and notifications on their favorite channels.

Mobile communication ensures a smooth journey for your customers – but it also paves the way for increased revenue! From seat upgrades to info on travel loyalty programs, keep your customers up-to-date and watch the cash flow in.

67% of people would find notifications of a changed or cancelled travel ticket very useful.

53% said they’d find a “we’re on our way” notification from a taxi very useful.

40% of people say they interact with travel businesses via mobile, yet 67% would find it useful – seize that 27% opportunity gap! 

Benefits

Reduce the cost of customer care

A well-known airline used RCS to allow customers to reschedule their flights. The result was significant cost savings: $5 per call vs $0.05 for an SMS.

Reduce revenue leakage

Sinch Number Masking helped a well-known ride-hailing company increase revenue, security, and brand trust by allowing voice calling between drivers and customers while preventing off-platform transactions.
Image for Mobile messaging makes customer experience smooth sailing!

Mobile messaging makes customer experience smooth sailing!

Reduce response times and operational costs by automating customer care.

Customers on-the-go need quick, simple support. Whether they simply need to book a taxi, or something a little more complicated like a visa query, you can improve the customer experience with pre-defined answers and notifications on their favorite channels.

Send conversion rates soaring with timely, relevant content.

Give your customers the information they need, when they need it and be available 24/7. 

What are you waiting for?

Build a world-class travel experience with Sinch!

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Telecommunications https://sinch.com/industries/telecommunications/ Fri, 05 Jul 2024 08:34:42 +0000 https://sinchimportfinal.local/?post_type=industries&p=3217 The post Telecommunications appeared first on Sinch.

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SINCH FOR TELECOMMUNICATIONS

Boost your business with personalized communication

Consumers expect more from their operators today. Build customer loyalty with rich, personal, interactive notifications!

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Image for How Sinch brings bottom-line business benefits

How Sinch brings bottom-line business benefits

We’ve helped our operator clients save millions of dollars (yes, you read that right) by significantly reducing churn. How? All through the power of personalized bill notifications.

Say goodbye to expensive customer support call centers. Chatbot support via messaging can cut those costs significantly – and boost customer satisfaction.

Low renewal rates? Sinch can help. Personalized campaigns make it easy to offer customers what they want, when they want it – leading to higher conversion.

See the benefits

Put a stop to bill shock

Many operators see a high churn rate after the first bill is issued. Sending a personalized video via MMS to explain charges can help significantly reduce churn as a large operator we’re working with discovered.

Improve renewal rates and boost conversions

A leading French operator wanted to improve smartphone renewal rates. With the help of customized Rich SMS customers received a personalized offer for exchanging their phone, based on their actual usage.

Drive down costs with messaging support

Creating a WhatsApp chatbot to handle FAQs, with handover to a human when required for tricker questions results in better call center efficiency, improved response times, and higher customer satisfaction rates.

Reaching a challenging audience

Telekom Deutschland wanted to launch an exciting new concept to under 28’s – a difficult age group to take on. They soon discovered that Personalized Video Messaging could engage even the most challenging audience!
Image for Improve every stage of the customer journey

Improve every stage of the customer journey

It’s all about the customer experience. From prospects to long-time subscribers, we can help keep your audience happy and engaged – to drive improved business results.

Taking care of customers is a full-time job. Let us step in and take some of the load off with automated, personalized, mobile solutions that show your customers just how much you really care!

Keep in touch with customers at key stages in their journey. From onboarding to first bill advice, FAQs to upgrades, and everything in-between – communication builds relationships that last.

Related products

MMS

Level up your customer experience and set your brand apart with rich, compelling messages!

Rich SMS

Breathe new life into your SMS messaging campaigns with rich content.

WhatsApp

Create automated chats, build trust, and enrich the customer journey.

What are you waiting for?

Start engaging customers and drive business results today!

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Healthcare https://sinch.com/industries/healthcare/ Wed, 03 Jul 2024 12:29:04 +0000 https://sinchimportfinal.local/?post_type=industries&p=2704 The post Healthcare appeared first on Sinch.

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SINCH FOR HEALTHCARE

The easiest way to connect with patients

Reach patients on their most personal devices – for medical care that’s both effective and more cost-effective.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Image for Transform the patient experience with video and messaging

Transform the patient experience with video and messaging

No-shows are a problem in all aspects of the healthcare industry: missed appointments mean wasted time, resources, and money. Put e-health solutions to work and take control of appointment scheduling issues.

Scale your services to meet the needs of more patients. Thanks to video calling, you can offer medical care to patients in rural or remote areas, or those who simply can’t make it into the office.

Video, voice, WhatsApp, RCS, or the humble text message – no matter the channel, stay focused on conversation and convenience for you and your patients. With HD quality, seamless integration, and low latency, we’ve got you covered.

When it comes to healthtech, patient and data security is paramount. Verification services, like 2FA and end-to-end encryption over channels like WhatsApp, are key in building trust in these areas, as is ISO27001 certification and an understanding of HIPAA compliance.

Save more than 10% on the cost of care without sacrificing quality

Using healthtech and telemedicine, Sinch customers have cut the cost of regular patient care by 11%, and reached an ROI of more than 3x. Telemedicine is the perfect solution for patients who live in remote areas, or for those who can’t leave their home!

In-App Video Calling

No-shows are a problem in all aspects of the healthcare industry: missed appointments mean wasted time, resources, and money. Put e-health solutions to work and take control of appointment scheduling issues.

SMS

Send and receive text messages at scale through a single connection.

RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.
Image for Meet patients when and where they want

Meet patients when and where they want

In this digital age, a visit with healthcare professionals on-site is not always the best fit. Get with the times and offer patients telemedicine and video calls if that’s what they prefer.

Missed appointments aren’t good for business – or for your patients’ health! Messaging services like SMS or RCS have the power to slash no show rates, reminding patients of upcoming appointments.

Appointment reminders via text helps you recoup revenue. Sinch customers have cut no-shows by 50% – the equivalent of £160K+ saved per year!

Sometimes things just don’t work out. With SMS and RCS, it’s easy for your patients to quickly and securely reschedule their visits.

Ready to make a difference for your patients?

Get in touch!

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Financial Services https://sinch.com/industries/financial-services/ Wed, 03 Jul 2024 12:10:54 +0000 https://sinchimportfinal.local/?post_type=industries&p=2685 The post Financial Services appeared first on Sinch.

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SINCH FOR FINANCIAL SERVICES

Communication solutions that pay off

Digital finances involve a whole new range of challenges, and you need a partner who gets it. Prevent fraud, stay compliant, and offer a smooth customer experience — you can do it all with solutions from Sinch, from one-time passwords to notifications, or personalized offers and conversations.

Image for Communication solutions that pay off

Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Sinch is proven and trusted in empowering financial service providers to deliver hyper-personalized customer experiences

Watch the video now!

Image for We deliver 51 billion interactions annually for the hundreds of financial services companies we serve

We deliver 51 billion interactions annually for the hundreds of financial services companies we serve

Check out our customer stories for examples of uptick in customer experience, conversions, and improved security these interactions are driving!

So, how do we do it? It all starts with the unrivalled reach and direct connections our secure global network enables. Add our unmatched portfolio of communication channels and services, and there you have it: hyper-personalized customer experiences, unified conversations across any channel, anywhere in the world and long-term value for your business.

Image for Make digital banking easy – and safe

Make digital banking easy – and safe

People expect their financial institutions to be secure – duh. Build trust with verification tools, encrypted channels like WhatsApp, and a partner that’s ISO 27001 accredited. (Like Sinch!).

No one likes fraud. It’s bad for you and for your customers! Keep customers safe with 2-factor authentication, notify them of suspicious activity with account alerts on their preferred channels.

Is a payment deadline coming up? Help your customers stay on top with messaging. Or send account updates, transfer confirmations, and other helpful notifications!

Customers want to hear more from their banks, on the channels that suit them. So give them what they want! (Psst…Get more insights in our “Bank to the Future” report. We’ve got tons of ideas for you!).

Image for World-class tools for verification and more

World-class tools for verification and more

Digital banking and cross-border transactions are great — but they can also make things messy! Keep customers and data safe and secure with our wide range of products. 

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Engagement and support on every channel

Did you know that 83% of banking customers would like to receive support via mobile messaging? It’s time to pounce on that opportunity! With our engagement solutions, it’s easy – whether it’s your agents who will be doing the work, or a chatbot. 

Chatlayer

Scale your conversations using powerful AI chatbots and voicebots.

Contact Pro

Enable comprehensive omnichannel customer service experiences.

Conversation API

One simple API to reach customers over multiple channels and deliver a mobile-first experience that’s out of this world!

Safer, smoother, simpler: Level up user experience

Prevent fraud

Sinch delivers a secure and smooth OTP experience and provides additional layers of security for high-value transactions or new user logins. Safer for you, safer for your customers.

Enhance your digital customer journey

Drive up engagement and conversions and engage customers across their journey with real-time conversations, timely notifications, and personalized, rich messaging campaigns.

Reach anyone, anywhere

Engage with your customers when and where it matters, on any channel. Sinch is the one-stop shop for all your communication needs — messaging, email, or voice!

Simplify customer support

Have someone available 24/7 with our conversational AI solution Chatlayer and deliver omnichannel support all in one place with Contact Pro.
Image for Let us help you succeed!

Let us help you succeed!

With Sinch tools like Rich SMS, some of our finance customers have scored engagement rates of over 90%! So, get with the times and start creating meaningful experiences — at scale.

Get more customers and more business! Using Sinch RCS, insurance company Macif received 3x the click rate of email – and Belfius Bank used our Chatlayer AI to increase conversions by 87.5%!

Delivering top-notch service doesn’t have to be hard! Use personalized, automated alerts to keep customers informed about their balance, deposits, transactions, upcoming payments, security alerts…you get the idea.

Speed is of the essence when preventing fraud — which is why Nordics banking giant Nets uses Sinch two-way SMS to communicate with customers. No matter what the channel, offer support that’s instant and contextual!

Get more insights on how to wow financial services customers

Gartner® Report

3 Factors to Drive Growth and Optimize Costs During Times of Crisis in Financial Services.

CX Report

Rethinking CX for financial services in 2022.

E-Book

Adobe FSI e-book: Your guide to accelerating and scaling personalization.

Digital finance is about to get so much easier.

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Retail https://sinch.com/industries/retail/ Mon, 06 May 2024 08:46:51 +0000 https://sinchimportfinal.local/?post_type=solutions&p=478 The post Retail appeared first on Sinch.

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SINCH FOR RETAIL

Get customer buy-in with personalized shopping experiences

Engage with your customers on their own terms, on the channels they prefer, and add value at every step of their purchase journey.

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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world.

Image for Meet your customers where they are

Meet your customers where they are

Engage and support your customers before, during, and after purchase on all their favorite channels and deliver unified, personalized experiences — Sinch makes it easy! SMS, RCS, WhatsApp, Viber Business, Facebook Messenger, email, voice, and more — we’ve got them all! Plus, our unique conversational API makes omnichannel engagement a breeze.

Why top retail brands trust Sinch

World leader in customer engagement

Thanks to decades of industry experience and relationships with all major carriers, we’ve got your back: We enable over 600 billion meaningful engagements per year for more than 150,000 global customers – including 8 of the top 10 U.S. tech companies. 

Global super network

We have the most direct, secure, and reliable tier-1 network for messaging, voice, and email with the highest deliverability rates. That means you can reach every  customer on the planet, on any channel. 

One-stop shop

Sinch powers meaningful conversations across 16+ channels, so you can deliver personalized, unified experiences across your entire customer journey with a single partner. No more juggling multiple providers!

Your partner for success

Our customer-obsessed experts actively support you at every step to reach your goals, whatever they may be. We don’t want to sell you just a product- we want to help you succeed.  
Image for Let's get started

Let’s get started

Grab the world’s attention with powerful bulk SMS messages fueled by a carrier-grade platform and a super network of 600+ direct carrier connections. 
Learn what a global, scalable, GDPR-compliant email solution with industry-leading delivery rates of 98% looks like.
Reach customers over multiple channels with one simple API and deliver a mobile-first experience that’s out of this world!
Accordion Item List additional actions Engage and delight your customers 24/7 with human-like, personalized voicebot and chatbot conversations.
Attract, convert, and retain customers effortlessly with hyper-personalized messaging throughout their entire journey.
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Create ads customers can talk to

Capture interest at its highest and guide customers on their path to purchase with rich, personalized AI-driven conversations on their favorite channels — and while you’re at it, collect valuable customer data for retargeting, too. 

What are you waiting for?

Start increasing conversions and multiply sales today!

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