For global Martech platforms, Mailgun Inspect offers a powerful, white-label-ready solution that can be deeply embedded into their own products, enabling them to deliver robust email testing capabilities under their own brand, at global scale.  For enterprise teams, it provides an intuitive, high-performance toolset to catch rendering issues, ensure accessibility, and optimize inbox experiences, all backed by Mailgun’s reliability, performance, and developer-first design.

“We built Mailgun Inspect for the platforms powering modern marketing,” said Daniel Morris, Senior Vice President of Product at Sinch.  “By embedding proven email QA tools through flexible APIs, Martech and Enterprise providers can offer their customers built-in, branded tools that speed up review cycles, improve deliverability, and ensure accessibility, without reinventing the wheel.”

Built for integration, scale, and performance, Mailgun Inspect brings the trusted capabilities of Sinch Email on Acid into Mailgun’s infrastructure, delivering enterprise-grade reliability with developer-first experience.  Mailgun Inspect offers advanced features including:

• Over 100+ client rendering previews, including dark mode and mobile clients

• Accessibility testing aligned with WCAG 2.2 and EAA standards

• Content validation (image and link checks) helping detect issues before impacting customer experience

• White-label APIs and sub user management

• Usage-based pricing—eliminating restrictive user-seat models

The launch comes ahead of the European Accessibility Act (EAA), which takes effect in June of 2025, setting new standards for inclusive digital communication.  Mailgun Inspect helps organizations meet these requirements by offering integrated accessibility testing and actionable guidance to create compliance-ready workflows.

“Email quality today is about more than design, its about trust, accessibility, and performance,” Morris added.  With Mailgun Inspect, we’re making it easier for platforms and teams to deliver exceptional experiences while staying ahead of changing regulatory demands.”

With Mailgun Inspect, Sinch continues to lead the charge in email innovation by expanding its portfolio of developer-friendly, enterprise-ready tools, empowering brands and platforms to deliver high-performing, compliant, and accessible email experiences that strengthen customer connections.

Learn more at www.sinch.com

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About Sinch

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO: SINCH. Learn more at sinch.com.

Recent awards/recognition:

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year

• Sinch named 2023, 2024 Adobe Digital Experience ISV Resell Partner of the Year

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.

For more information please contact:
Janet Lennon, Director of Global PR & Communications
janet.lennon@sinch.com |1.206.914.6175

The post Sinch Unveils Mailgun Inspect: A Scalable, API-First Email QA & Accessibility Solution to Power Martech and Enterprise Compliance Ahead of the EAA appeared first on Sinch.

STOCKHOLM, Sweden – May 21, 2025 – Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Customer Communications Cloud, today announced it has received an award as a Tier 1 vendor in the ROCCO Rich Communication Services (RCS) Messaging Market Impact Report 2024 – a recognition based on direct feedback from mobile operators across 64 countries.

ROCCO, independent research, and strategic consulting firm focused on the mobile operator and messaging industry, that ranks leading vendors annually across more than 30 key performance indicators (KPIs), including reliability, technical innovation, customer support, quality of service, and vendor responsiveness. The report is based on insights from 92 mobile operators worldwide and reflects the critical role RCS is playing, as operators are navigating the shift from traditional messaging channels like SMS to RCS and what mobile operators can expect from partners to drive the messaging transformation forward.

“Sinch is delighted to be recognized as a Tier 1 RCS vendor by ROCCO and the global mobile operator community,” said Francois Boshoff, Vice President, and Head of Product Management at Sinch. “We’re proud to support mobile operators at every stage, from sending their own RCS customer messages to launching, operating, securing and monetizing RCS for Business with our RCS Business Enablement Service. Sinch’s RCS solutions – including applications, APIs, and platform integrations, as well as our RCS Business Enablement service for mobile operators to successfully launch RCS for Business provides all the tools and infrastructure to drive RCS adoption and revenue growth for all businesses.”

Sinch’s support for operators extends beyond service enablement. Mobile operators are increasingly using Sinch to power their own digital customer engagement strategies – leveraging RCS for branded, safe, and engaging communications that builds stronger relationships with subscribers.

“RCS is evolving into a critical channel for mobile operators and brands looking to create richer, more secure customer interactions,” said Antonio Rodríguez, Chief Research Officer at ROCCO. “Mobile Operators consistently cited Sinch for its technical strength, proactive support, and deep understanding of what it takes to make RCS work at scale. Sinch continues to stand out as a trusted partner in this next chapter of messaging.”

The ROCCO impact report also features vendor interviews and market analysis on the future of RCS in a mobile-first digital economy. Sinch was acknowledged for helping operators scale and monetize RCS with a focus on trusted delivery, flexible enterprise integration, and measurable engagement.

As a long-time advocate and early leader in RCS, Sinch delivers scalable, secure infrastructure that mobile operators and enterprises trust to power the next generation of customer communications. Our robust platform enables smarter, more engaging conversations through rich media, suggested replies, carousels, secure vendor verification, and AI-powered automation, bringing seamless, app-like experiences directly into the messaging thread. With direct operator connections and a presence in over 60 countries, Sinch is uniquely positioned to help mobile operators evolve their messaging strategies and confidently embrace emerging channels like RCS. Lean more at Sinch.com.

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About Sinch

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO: SINCH. Learn more at sinch.com.

Recent awards/recognition:

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year

• Sinch named 2023, 2024 Adobe Digital Experience ISV Resell Partner of the Year

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.

For more information please contact: 

Janet Lennon, Director of Global PR & Communications

janet.lennon@sinch.com | 1.206.914.6175

The post Sinch Recognized as a Leading RCS Vendor in ROCCO’s 2024 Market Impact Report appeared first on Sinch.

STOCKHOLM, Sweden and ALTANTA, USA – May 19, 2025 – Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, today announced a new partnership with Authvia, the company behind TXT2PAY and a pioneer in conversational commerce. The partnership enables businesses to offer seamless, secure mobile payments directly within messaging channels such as SMS, RCS, and WhatsApp—accelerating the shift toward transaction-ready digital conversations.

 By natively embedding Sinch’s omnichannel messaging API into Authvia’s payment technology, the partnership enables businesses to move beyond static alerts to real-time, transaction-ready conversations, allowing customers to pay, confirm, subscribe, or settle balances with a single tap, without ever leaving the message thread. Sinch will become Authvia’s default messaging provider, and with RCS messaging as a key focus, the collaboration positions Sinch and Authvia at the forefront of mobile innovation, transforming the SMS channel into the leading consumer engagement platform that delivers rich media experiences, including embedded carousels, suggested actions, secure links, and identity verification.

“This partnership allows us to meet customers where they are with seamless communication and now, seamless transactions,” said Michael Ricci, Head of Business Development. “By embedding Authvia’s payment capabilities into our messaging channels, we’re unlocking a powerful new dimension of customer interaction enabling businesses to engage, transact, and build trust in real time.”

Combining Messaging and Payments for Real-World Results

Authvia’s partnership with Sinch represents a major leap forward in bringing secure, frictionless payments to the channels consumers already use. From confirming a co-pay to paying a service invoice, reordering a subscription, or accepting a delivery, Sinch and Authvia make it easier for businesses to get paid, faster, safer, and with less friction.

• Sinch’s global messaging infrastructure ensures deliverability, scale, and enterprise-grade omnichannel reach.

• Authvia’s patented TXT2PAY® technology supports secure, app-free transactions via 250+ payment processors, wallets, and banking rails.

• Together, they provide a turnkey, scalable solution for high-growth industries including retail, subscription services, pharmaceuticals, healthcare, financial services, logistics and more. 

Authvia partnered with Sinch for their unmatched global reach, leadership with enterprise customers, and bold push to accelerate RCS adoption. “What excites me about this partnership is Sinch’s global market leadership and how RCS, powered by Sinch, will quickly become the go-to app enterprises adopt for rich, branded, secure, commerce-led consumer engagement,” said Chris Brunner, Founder and CEO of Authvia. “Together, we’re empowering enterprises to connect more meaningfully, engage more intelligently, and drive commerce like never before, by meeting consumers where they are: on their mobile devices and in messaging.”

Authvia’s platform integrates with over 250 payment processors including U.S Bank, Worldpay, Fiserv, Global Payments, Chase, and hundreds more. Additionally, Authvia supports digital wallets like Apple Pay, Google Pay and PayPal. This means businesses can adopt payment-enabled messaging using their existing infrastructure all while delivering a world class customer experience.

This partnership advances Sinch’s global mission to create more meaningful, results-driven customer experiences enabling businesses to move beyond one-way alerts to two-way, action-oriented conversations. Whether it’s confirming a flight change, paying a co-pay, completing a purchase, or accepting a delivery, messaging becomes a powerful channel for real-time outcomes. With this integration, Sinch continues to lead the way in redefining how the world connects, communicates, and now transacts.

For more information, please visit www.sinch.com.

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About Authvia

Authvia is a leading provider of conversational commerce, offering PCI Level 1-certified, app-free payment experiences via SMS, RCS, chat, and email. Its flagship product, TXT2PAY®, enables merchants to securely request and receive payments within messaging threads. With over 250 gateway integrations and patented technology, Authvia helps businesses get paid faster while reducing compliance risks and improving customer satisfaction. For media inquiries, partnership opportunities, or to schedule a demo, please visit www.authvia.com

About Sinch

  Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO: SINCH. Learn more at www.sinch.com  

Recent awards/recognition:

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year 

• Sinch named 2023, 2024 Adobe Digital Experience ISV Resell Partner of the Year

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.

For more information please contact:

Janet Lennon, Director of Global PR & Communications

janet.lennon@sinch.com |1.206.914.6175

The post Sinch and Authvia Partner to Power Payment-Enabled Messaging Across North America appeared first on Sinch.

As companies increasingly embrace AI to scale personalized engagement, this collaboration combines Sinch’s enterprise-grade global messaging, voice, and email capabilities with OneReach.ai’s Generative Studio X (GSX)—a powerful, end-to-end platform that enables organizations to build, deploy, and orchestrate AI-native applications. Together, Sinch and OneReach.ai aim to set a new standard for making it easy to incorporate agentic AI in customer communications.

GSX empowers businesses to rapidly develop and orchestrate AI agents capable of handling complex, omni-channel interactions that leverage real-time data,  coordinate across systems, and improve over time. With over 1,000 pre-built components and a composable architecture, GSX dramatically accelerates time to value – helping organizations automate workflows, reduce costs, and increase satisfaction across both customer and employee touchpoints.

 “At Sinch, we’re relentlessly focused on helping businesses create personalized, relevant, and timely experiences on the channels that matter most, “said Robert Gerstmann, Chief Evangelist, and Co-Founder at Sinch. “Our partnership with OneReach.ai expands on that mission – combining our intelligent global communications infrastructure with their powerful AI agent orchestration platform. This is one of many collaborations where Sinch is powering the next generation of agentic AI through our enterprise-grade architecture, scale, and global presence.”

 With OneReach.ai’s open architecture and extensive library of pre-built integrations—including CRM, ERP, and IT Service Management systems—enterprises can seamlessly add communications to existing businesses processes, ensuring data flows freely and AI agents can act with full context and precision.

“We chose to add Sinch as a partner to amplify the reach of our AI Agent Orchestration Platform, particularly given their global leadership in CPaaS and RCS” said Robb Wilson, CEO  at OneReach.ai. “With GSX, we’re enabling enterprises to transform customer and employee experiences by combining our strengths in intelligent automation with Sinch’s strength in global communications infrastructure, offering unmatched flexibility in deploying sophisticated agentic solutions.” 

Sinch’s approach to AI is rooted in intentional intelligence – leveraging the right tools and partnerships to deliver smarter, safer conversational experiences. As a trusted provider across industries like financial services, healthcare, and telecom, Sinch powers agentic AI through enterprise-grade architecture, unmatched scale, and a global presence.

Together with partners like OneReach.ai, Sinch is helping all over the world to connect with customers at every step of their journey. For more information visit Sinch.com.

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About OneReach.ai

OneReach.ai is the leading AI agent orchestration platform, recognized as a leader by top analyst firms including Gartner, IDC, and Forrester. Trusted by Global Fortune 100 enterprises and leading technology providers across healthcare, retail, finance, and telecommunications, OneReach.ai empowers organizations to orchestrate advanced multimodal AI agents that elevate both employee and customer experiences. OneReach.ai streamlines operations, enhances satisfaction, and unlocks efficiency, enabling businesses to build stronger connections and drive growth through tailored AI agent networks. Learn more at onereach.ai.

Recent awards / recognition:

• OneReach.ai recognized as a Leader in 2022 and 2023 Magic Quadrant for Enterprise Conversational AI Platforms

• OneReach.ai named as a Leader The Forrester Wave™: Conversational AI For Customer Service, Q2 2024

• OneReach.ai recognized as Leader by Forrester in The Conversational AI For Customer Service Landscape, Q4 2023

• OneReach.ai named as a Leader in IDC MarketScape: Worldwide Conversational Intelligence and Analytics Q4, 2024

• OneReach.ai named Leader in Aragon Research Globe for Conversational AI, 2024

• OneReach.ai recognized as a Leader in 2023 IDC MarketScape for General Purpose Worldwide Conversational Artificial Intelligence Software

About Sinch

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO: SINCH. Learn more at sinch.com.

Recent awards/recognition:

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year

• Sinch named 2023, 2024 Adobe Digital Experience ISV Resell Partner of the Year

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.

For more information please contact:

Janet Lennon, Director of Global PR & Communications

janet.lennon@sinch.com |1.206.914.6175)

The post Sinch and OneReach.ai Announce Strategic Partnership Bringing Customer Communication and Agentic AI to Businesses Globally appeared first on Sinch.

This recognition underscores Sinch’s continued leadership as a global innovator in orchestrating intelligent, AI-powered customer interactions and conversational experiences. With strategic investments in advanced conversational AI, RCS messaging, and secure, trusted communications backed by robust fraud prevention, Sinch delivers unmatched performance, local regulatory expertise, and customer-centric support across 60+ countries. Sinch’s sustained excellence in strategy, market momentum, and execution empowers enterprises worldwide to orchestrate seamless, personalized digital experiences at scale.

Sinch’s leadership in RCS and AI-enabled conversational messaging was a standout in this year’s report, reflecting the company’s long-standing commitment to innovating the next generation of customer engagement. As more enterprises turn to mobile-first interactions, Sinch continues to lead the way in helping businesses deliver real-time, two-way conversations that keep customers engaged, informed, safe, and happy.

With a robust API-first architecture and unmatched global reach, Sinch orchestrates 900 billion interactions annually across messaging, voice, email, and conversational channels. 175,000 businesses around the world trust Sinch’s enterprise-grade infrastructure, intelligent orchestration, and conversational capabilities backed by AI to seamlessly connect and reliably automate personalized experiences at scale.

“We’re proud of being recognized by Omdia for our continued progress toward a leadership position in RCS and AI-enabled customer communications, “said Laurinda Pang, CEO of Sinch. “This recognition reinforces our commitment to providing a secure, trusted platform that helps enterprises confidently deliver personalized, automated conversations across every digital communications channel.”

As organizations future-proof their communications strategies, Sinch remains at the forefront of Digital Customer Communications innovation—advancing AI-powered solutions, expanding its conversational commerce capabilities, and delivering seamless, omnichannel experiences all across the globe.

For more information about Sinch and its industry-leading CPaaS solutions, visit www.sinch.com.

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About Sinch:

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:  Sinch. Learn more at sinch.com

Recent awards/recognition:

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year

• Sinch named 2024 Adobe Digital Experience ISV Resell Partner of the Year 

• Sinch recognized as a Leader in the 2024, 2025 CPaaS Omdia Universe

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024 

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024 

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.

For more information, please contact:

Janet Lennon, Director of Global PR & Communications

janet.lennon@sinch.com

The post Sinch Named a Leader in the 2025 Omdia Universe CPaaS Report appeared first on Sinch.

STOCKHOLM, Sweden and BOSTON, USA – April 10, 2025 – Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, has been recognized an Essential App for HubSpot. The announcement strengthens the strategic partnership between the two companies and coincides with the launch of HubSpot’s new Custom Channels API, which allows businesses to integrate communication channels from trusted partners like Sinch directly into the HubSpot Conversations Inbox.

This milestone reflects Sinch’s ongoing commitment to co-innovation, making it easier for businesses to reach and engage customers in more personalized, efficient, and impactful ways. As a launch partner for the Custom Channels API, Sinch now enables customers to seamlessly manage RCS, SMS and MMS communications alongside email, chat, and social messaging – all in one unified inbox.

“It’s a testament to our focus on bringing the best communications tools to businesses using HubSpot,” said Chris Thompson, VP, Ecosystems at Sinch. “Our product and partner teams have worked closely with HubSpot to create an inbox environment that meets the needs of today’s businesses. The partnership we have with HubSpot has led to opportunities like this, and we’re proud to play a key role in shaping the future of customer engagement.”

With the new integration, businesses can now track, manage, and respond to text messages within HubSpot’s Conversations Inbox, offering teams a single, organized location for all customer communications. This level of visibility and centralization improves internal collaboration and drives more responsive, personalized experiences.

“By supporting this integration, we’re helping businesses keep track of their communications for even better customer engagement,” Thompson added. “We’re excited to strengthen our partnership with HubSpot and continue delivering exceptional messaging experiences that empower businesses worldwide.”

Sinch believes in helping businesses build real connections with their customers, directly from the platforms they know and use every day, like HubSpot. Being named an Essential App reflects the long-standing relationship between Sinch and HubSpot, which is built on shared values of customer-first innovation and trusted collaboration. This recognition also highlights Sinch’s mobile messaging expertise and the vital role it plays in expanding and enriching the HubSpot ecosystem.

For more information about Sinch’s SMS & MMS integration with HubSpot visit https://sinch.com/integrations/hubspot/

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About Sinch 

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO: SINCH. Learn more at sinch.com. 

Recent awards/recognition: 

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year 

• Sinch named 2023, 2024 Adobe Digital Experience ISV Resell Partner of the Year 

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.

For more information please contact:

Janet Lennon, Director of Global PR & Communications 

janet.lennon@sinch.com |1.206.914.6175

The post Sinch Named an Essential App for HubSpot appeared first on Sinch.

ATLANTA, Georgia, USA and STOCKHOLM, Sweden – March 19,2025 – Sinch (Sinch AB (publ) – XSTO: SINCH,) which is pioneering the way the world communicates through its Customer Communications Cloud, is highlighting its expanded partnership with Verizon, one of the largest mobile network operators in the US, to provide and enable RCS for Business Messaging  (RBM) to Verizon subscribers.  

Announced alongside Sinch’s presence this week at Enterprise Connect in Orlando, Florida, this expansion reinforces Sinch’s strong partnership with Verizon.  By broadening their partnership, Sinch and Verizon are empowering businesses across the U.S. to seamlessly deliver RCS messages to their customers, driving wider adoption and innovation in business messaging. Leveraging their combined expertise and resources, the two companies are accelerating the expansion of RCS coverage, bringing secure, feature-rich, and verified business-to-consumer messaging to Verizon subscribers – enhancing customer engagement, trust and overall communication experiences.   

RCS for Business offers branded messages, rich and interactive features, and advanced analytics such as read receipts. Businesses can build trust with their customers thanks to messages coming from a verified sender agent over a secure channel. “Partnering with MNOs like Verizon underscores our commitment to providing expanded reach for RCS with innovative communications solutions that enhance customer satisfaction and loyalty,” said Lodema Steinbach, VP of Product and Carrier Relations, North America at Sinch. “With over 15 years of building the best super network and strong partnerships with Google and mobile operators globally, Sinch continues to pave the way for advanced communication solutions that meet the evolving needs of modern businesses and enables a better experience for end users.”  

Sinch’s Customer Communications Cloud enables businesses to harness the full potential of RCS through its comprehensive APIs, intuitive campaign builder, conversational AI tools, and integrations with platforms. Among the companies leveraging Sinch’s RCS capabilities are  EasyPark, Nespresso, leading delivery companies, and some of the world’s largest banks   The company remains committed to expanding RCS for Business services and communications globally, ensuring businesses can leverage the latest messaging technologies to engage customers effectively.  Sinch is hyper focused on leading and remaining on the bleeding edge of the next generation of digital customer communications. 

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About Sinch    

Sinch is pioneering the way the world communicates. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO: SINCH. Learn more at sinch.com.  

Recent awards/recognition:  

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year 

• Sinch named 2024 Adobe Digital Experience ISV Resell Partner of the Year     

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe     

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024     

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024     

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.  

For more information please contact:  

Janet Lennon, Director of Global PR & Communications  

janet.lennon@sinch.com |1.206.914.6175

The post Sinch Expands Partnership with Verizon to Advance RCS Adoption appeared first on Sinch.

Sinch and Adobe have built a strong partnership since 2019, working together to help brands create real-time, personalized customer interactions. In 2023, Sinch became a Platinum Technology Resell Partner, allowing Adobe to resell Sinch’s SMS and MMS solutions as part of Adobe Journey Optimizer (AJO).  The Unified Customer Experience Technology Partner of the Year award recognizes a global partner that has excelled in delivering seamless, personalized, and scalable customer interactions through deep integration with Adobe’s technologies.  

Adobe continues to recognize Sinch as a leader in mobile messaging because of its global scale, broad coverage, local expertise, and focus on quality, security, and compliance. With a presence in over 60 countries and direct connections to hundreds of mobile operators worldwide, Sinch enables businesses across key industries – including financial services, retail, and healthcare, to engage customers seamlessly across regions.  By adhering to GDPR, CCPA, HIPAA, and other regulatory standards, Sinch ensures secure, reliable, and compliant customer communications at scale. 

 “We’re honored to be recognized by Adobe once again—it’s a powerful validation of our work to create meaningful, real-time digital customer connections, and we are eager to continue accelerating this partnership and achieving further customer success in the years ahead,” said Jonathan Bean, Chief Marketing Officer of Sinch. “Together with Adobe, we’re making it easier for brands to engage customers at scale through AI-driven, personalized interactions that drive real impact.” 

“We’re excited to recognize Sinch for the third year in a row.  Its clear customers are looking at Adobe Journey Optimizer as a one-stop-shop for all channels. Through our partnership with Sinch, customers can seamlessly add SMS, MMS and soon RCS to their journeys.  This year, we have expanded our partnership to customers in the healthcare industry and look forward to another great year together.” said Sahil Gupta, Director, Strategic Business Development at Adobe. 

This latest recognition follows two previous Adobe partner awards for Sinch: Adobe Digital Experience ISV Resell Partner of the Year in 2024, and Adobe Digital Experience Technology Partner of the Year – Customer Journeys in 2023.  

Sinch and other top-performing partners were recognized on Monday, March 17th during Partner Day at Adobe Summit, where Adobe celebrated the game-changers shaping the future of digital experiences. The full list of 2025 winners is available here – https://adobe.ly/PartnerWinners

For more information, visit sinch.com 

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About Sinch: 

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:  Sinch. Learn more at sinch.com 

Recent awards/recognition: 

• Sinch named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year 

• Sinch named 2024 Adobe Digital Experience ISV Resell Partner of the Year     

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe     

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024     

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024     

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.  

For more information, please contact: 

Janet Lennon, Director of Global PR & Communications 

janet.lennon@sinch.com  

The post Sinch Named 2025 Adobe Digital Experience Unified Customer Experience Technology Partner of the Year appeared first on Sinch.

STOCKHOLM, Sweden – March 4, 2025 – Sinch (Sinch AB (publ) – XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, today announced the launch of its RCS Business Enablement service—a comprehensive solution designed to help telecoms seamlessly launch, operate, and monetize RCS for Business. 

The messaging market is evolving, and enterprises are ready to take advantage of RCS’ powerful capabilities – including verified and branded senders, rich customer experiences, and improved analytics. Staying ahead of shifting business and consumer demands can be complex – that’s where Sinch makes the difference. With deep industry expertise, decades of experience working with telcos, and a proven track record of bringing RCS for business to life across Europe, the U.S., LATAM, and APAC, Sinch helps businesses and mobile network operators adopt and scale RCS – delivering rich, engaging, and secure customer communications at global scale. 

 Sinch’s RCS Business Enablement service helps telecoms to successfully launch, manage, and secure their RCS for Business with ease. Designed to address monetization challenges, security risks, regulatory hurdles, and technical complexities, this solution helps telcos streamline operations while delivering engaging, secure, and seamless customer interactions.  By eliminating the need to manage complex RCS tasks in-house, Sinch provides end-to-end support, backed by Sinch’s extensive global expertise. 

 “At Sinch, we understand that customers today expect communications from businesses to be as instant and seamless as those they have with friends and family,” said François Boshoff, Vice President, and Head of Product Management at Sinch. “That’s why we’ve built a solution that simplifies the launch and running of RCS for mobile operators, empowering them to meet these customer expectations while accelerating time-to-market, reducing costs, and maximizing monetization opportunities. Our goal is simple: let operators focus on growing their business while we handle the heavy lifting.” 

 Key Components of Sinch’s RCS Business Enablement Service: 

• Sinch Operator Insights: Gain real-time visibility into agent status, traffic trends, message types, and conversation durations. Our data and analytics platform enables data-driven decisions while ensuring privacy and regulatory compliance through a secure, user-friendly interface. 

• Sinch Rating and Billing: Managing financial transactions doesn’t need to be complicated. Sinch’s solution automatically collects and rates billable messaging events directly from Google RCS, applying telecom-specific pricing models. Detailed invoices are generated to simplify financial relationships with wholesale messaging partners. 

• Agent Approvals & Content Compliance Management: Sinch manages the RCS for Business Agent approval and life cycle management process on behalf of mobile operators, working directly with the Google RCS for Business Administration Console and RCS for Business Operations API. This service enforces operator-specific policies, ensuring only approved Agents operate on the network, relieving operators of the ongoing administrative burden. 

• Fraud Detection & Security: Sinch enhances network security through its proprietary automated messaging testing platform. By leveraging traffic analysis, Sinch detects and prevents fraud, spam, and malicious content within RCS for Business messaging. The system generates actionable recommendations to mitigate risks, prevent commercial bypass, and ensure policy compliance, protecting both the operator and their customers.  

• End-to-End Ecosystem Support: Beyond RCS Business Enablement, Sinch supports the entire telco messaging ecosystem—from content generation to API provisioning. Telcos can outsource wholesale services to Sinch, effectively gaining access to a global enterprise sales department at no extra cost. 

What’s in it for telecoms? 

1. Faster RCS launch with minimal operational overhead 

2. Automated financial management with accurate rating and billing processes 

3. Real-time analytics for informed decision-making and control 

4. Global sales support to expand revenue opportunities—without added expenses 

5. Streamlined compliance to navigate regulatory complexity with ease 

“Telecoms are ultimately looking for ways to simplify operations while delivering the personalized, conversational experiences today’s customers demand,” added François Boshoff. “By combining operational efficiency, robust analytics, and financial transparency, our RCS Business Enablement service provides a complete solution—helping telcos not only launch RCS but monetize and scale it for long-term success.” 

 
For more information, visit sinch.com or stop by MWC Barcelona 2025, Hall 5, Booth 5J53. 

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About Sinch: 

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:  Sinch. Learn more at sinch.com 

Recent awards/recognition: 

• Sinch Named 2024 Adobe Digital Experience ISV Resell Partner of the Year     

• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe     

• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024     

• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024     

• Sinch recognized as a Leader in the IDC MarketScape: Worldwide CPaaS 2025, 2023 and 2021 Vendor Assessments.  

For more information, please contact: 

Janet Lennon, Director of Global PR & Communications 

janet.lennon@sinch.com  

The post Sinch Launches Comprehensive RCS Business Enablement Service for Mobile Operators appeared first on Sinch.

Sinch has enhanced its Sinch Build dashboard, introducing an upgraded provisioning wizard that allows businesses to register and launch an RCS Agent in just a few clicks. An RCS Agent is the interface where a brand and consumer interact. It is like a Sender Agent for SMS but contains more details. The name of the RCS Agent will appear in the consumers’ messaging inbox along with other SMS and RCS messages.

This improvement significantly reduces onboarding time, making it faster and easier for businesses to get started. For those looking for programmatic solutions, Sinch’s Provisioning API offers the flexibility needed to scale RCS operations efficiently across global markets. Sinch offers tailored solutions for enterprises and partners, including marketing cloud providers and Application Service Providers (ASPs) managing large customer bases.

Along with our strong partnership with Google and deep, long-established operator relations, Sinch’s scalable tools simplify the process of enabling RCS, ensuring that businesses of all sizes can adopt and expand their messaging capabilities quickly and seamlessly – whether working directly with Sinch or through channel partners. Clients using Sinch’s RCS solutions have reported 3 to 7 times higher click-through rates compared to Rich SMS and a 2.5 times higher conversion rate, highlighting the channel’s ability to drive meaningful engagement and measurable results.

Miriam Liszewski, RCS Commercial Product Manager at Sinch, emphasized the company’s commitment to accessibility. “RCS is an engaging channel that empowers businesses of all sizes to connect with their customers in more interactive, personalized, and meaningful ways. As a market leader, we are listening to businesses’ needs and working to simplify new technology adoption. That’s why we’ve built an even simpler process to make launching RCS as quick as possible—whether you’re a reseller, an SMB looking for out-of-the-box solutions, or an enterprise needing robust APIs. With Sinch, you’re not just adopting a new messaging channel; you’re supercharging digital customer communications and engagement with solutions tailored to how businesses operate today.”

Visitors to the Sinch booth at MWC will have the opportunity to experience live RCS demonstrations showcasing RCS Agent registration and some real-world use cases. These demos will highlight how businesses can get started and how they can use RCS for interactive customer service, personalized marketing campaigns, and secure communications that enhance customer loyalty. Sinch experts will be available to discuss the company’s comprehensive suite of solutions – including applications, APIs, and platform integrations, as well as our RCS Business Enablement service for MNOs to successfully launch RCS for Business – designed to meet a wide range of business needs while simplifying the adoption process. 

Liszewski added, “Businesses today need more than just communication tools—they need solutions that are flexible, fast to deploy, and capable of transforming how they connect with customers. At Sinch, we’re committed to making that transformation not just possible but seamless.”

MWC Barcelona attendees are invited to visit Sinch at Hall 5, Booth 5J53, to explore how RCS can elevate their customer communications and engage directly with Sinch’s team of experts.

See the Sinch RCS agent registration demo video and for more information about Sinch and its comprehensive suite of digital communication solutions, please visit Sinch.com

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About Sinch:

Sinch is pioneering the way the world communicates. More than 175,000 businesses – including many of the world’s largest tech companies – rely on Sinch’s Customer Communications Cloud to improve customer experience through mobile messaging, voice, and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:  Sinch. Learn more at sinch.com

Recent awards/recognition:

• Sinch Named 2024 Adobe Digital Experience ISV Resell Partner of the Year
• Sinch recognized as a Leader in the 2024 CPaaS Omdia Universe
• Sinch named a Leader in the Gartner® Magic Quadrant™ for CPaaS 2024
• Sinch named a Leader in the CPaaS Leaderboard, Juniper Research 2024
• Sinch recognized as a Leader in the IDC MarketScape for CPaaS 2023

For more information, please contact:

Janet Lennon, Director of Global PR & Communications

janet.lennon@sinch.com

The post Sinch Makes RCS Accessible for All Businesses with Simple and Fast Set-Up and Launch appeared first on Sinch.