Mobile Channels

Chat with customers on their favorite apps

Meet your customers on their preferred messaging apps and boost conversion with engaging, two-way conversations enhanced with rich media.
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Join over 150,000 businesses, including 8 of the 10 largest tech companies in the world

Build a world-class mobile customer experience

Outbound marketing messages

Use rich media, suggested replies, and customer personalization from your CRM and achieve unmatched marketing campaign performance on any app your customers use.

Five-star customer care

With automations, be available 24/7, address common FAQs, and streamline your customer service chats with suggested replies. Hand off more complex requests to an agent with context and continuity.

Scale globally

Are your users all over different social media apps? You should be too. Integrate our omnichannel Conversation API with your messaging tools and simply add new channels when needed.
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Every channel, every carrier, every phone.


SMS

Send and receive text messages at scale through a single connection.
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MMS

Level up your customer experience and set your brand apart with rich, compelling messages!
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WhatsApp

Create automated chats, build trust, and enrich the customer journey.
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RCS

Rich Media, guided responses, and an app-like experience, all in the users SMS inbox.
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Facebook Messenger

Connect with 1 billion global users on Facebook Messenger for Business.
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Instagram

Take user experience to the next level with real-time conversational commerce on Instagram.
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Apple Messages for Business

Directly engage your customers on any Apple device.
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Viber

Connect with key audiences over Viber Business Messaging.
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Telegram

Enable customer-initiated, branded conversations on a secure platform.
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Kakao Talk

Deliver rich messages to customers on the channel they love.
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LINE

Chat with customers in Japan, Thailand, and more with LINE.
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WeChat

The number one choice for chatting to customers in China.
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Manage all your messaging channels with one API

One conversation, one customer profile, all the channels you need – streamline customer interactions through one API! Our Conversation API can integrate with all your existing apps – whether it’s for marketing automation, customer care, or a chatbot platform. Send outbound alerts, receive inbound requests, and unify contact history into one chat.
Conversation API
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Why choose Sinch for business messaging

Enjoy 100% reach on any channel with super simple configuration and get access to all new channel releases!
Smart message routing and transcoding let you send messages across multiple channels effortlessly – and with Chatlayer, it’s easy to add conversational AI capabilities!
Get unified contact profiles, retain conversational context across multiple channels, and enhance customer experience with rich media and personalized content.
Reach your audience on any channel with a single API, quickly add new channels to accommodate new business needs or market changes, and integrate with any service or platform.
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Mobile CX insights

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Guides

The ultimate guide to conversational messaging channels

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Reports

Customer experience in a transformed world

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Insights

10+ examples of mobile marketing campaigns to inspire you

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What are you waiting for?

Enrich your business today!

Sinch makes it easy!

Build meaningful connections with your customers

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